Essentials

  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

A

AO Open Sessions

Located at the middle terrace of the AO Festival, the AO Open Sessions is the entertainment zone featuring musical acts.

This area is free on 14-15 January, then requires an AO ticket to access between 16-22 January.

Open times:
14-15 January    12pm – 8pm
16-22 January    10am – 10pm

> Find out more about AO Open Sessions

Back to Top

AO Ballpark

A brand new mini theme park offering children’s entertainment is a new feature of Australian Open 2017.

It features zones such as LEGO Play Zone, NERF BattleZone HQ and Medibank Play Zone, as well as family-friendly food options.

Opening times:

Date Times
Saturday 14 January 8.30am – 1pm
Sunday 15 January Closed
Monday 16 – Thursday 26 January 10am – 6pm
Friday 27 January 2pm – 6pm
Saturday 28 January 12pm – 6pm
Sunday 29 January 3pm – 6pm

> Find out more about the AO BALLPARK

Back to Top

Autograph Island

ANZ Autograph Island is located in the AO Ballpark.

Fans of all ages will be able to meet their favourite tennis players up close and obtain their autographs during the first eight days of the tournament.

Check the Event Guide for daily player appearance times.

Back to Top

Australian Tennis Hall of Fame

Established in 1993, the Australian Tennis Hall of Fame is one of the highest honours Australian tennis players can receive.

An annual induction is held during the Australian Open each year, unveiling a bronze bust which is then mounted alongside other Hall of Famers in Garden Square.

Beryl Collier (nee Penrose) is the 2017 inductee.

Back to Top

AO Festival

With the new AO Festival entrance located at Birrarung Marr, it returns bigger and better in 2017.

The lower terrace features the entry to Tanderrum Bridge and is targeted at getting fans ready for the tennis fun. The upper terrace features the best of Melbourne dining, all the live tennis drama on the giant screens, and the return of the lively Canadian Club Racquet Club. Best part? The AO Festival is still free entry.

Taste the new AO Festival foodie line-up:
Hotel Jesus – Mamasita’s latest and greatest offering!
Jimmy Grants
Tokyo Tina
Huxtaburger

The middle terrace is the new home of the AO Open Sessions, featuring popular artists and the tournament’s first international headline act in Jimmy Eat World. An AO ticket is needed to access this area, with the exception of a free, two-day music festival on 14-15 January.

Back to Top

ATM’s

ANZ provide a number of ATMs across the Melbourne Park precinct, including at:

> Rod Laver Arena (opposite doors 8 & 20)
> Hisense Arena (opposite doors 4 & 6)
> Margaret Court Arena (lift 9 foyer)
> Australian Open Shop
> Grand Slam Oval (at ANZ activation)

Back to Top

Accessibility

Accessibility and special needs bookings for Australian Open 2017 can be made in the following ways:

Telephone: +61 3 9286 1208 between 9:00 am – 5:00 pm (AEDT) Monday to Friday
Fax: +61 3 9286 1653
Email: enhancedseating@mopt.vic.gov.au
Agency Bookings: Bookings can be made in person at Ticketek agencies across Australia and New Zealand.
Mail Bookings:
Australian Open Accessibility Bookings
C/- Melbourne & Olympic Parks
GPO Box 4611SS
Melbourne Vic 3001

Back to Top

B

Buses

Bus parking is available at Entrance G, but must be pre-booked through Melbourne & Olympic Parks.

> More information available here

Back to Top

Broadcast Partners

AO2017 Broadcast Partners*
Australia: Seven Network
New Zealand: Sky New Zealand
China: CCTV, Shanghai TV, iQiyi
Pan-Asia: Fox Sports Asia
India and subcontinent: Sony Six/MSM
Europe and French-speaking sub-Saharan Africa*: Eurosport
Sub-Saharan Africa: SuperSport
Middle East: beIN Sports
USA: ESPN USA
USA: Tennis Channel (AO Qualifying, AO Asia Pacific Wildcard Playoff and AO Australian Wildcard Playoff only)
Canada: TSN/RDS
Latin America and the Caribbean*: ESPN International

*as of 10 October 2016

Back to Top

Bicycles

Melbourne is a bicycle-friendly city and we encourage all visitors to the Australian Open to leave their bicycles at the designated parking near the Rod Laver Arena Forecourt, on the corner of Olympic Boulevard and Batman Avenue.

> See maps

Bicycles are left at the owner’s risk. Bicycles left in other areas around the Melbourne Park precinct will be removed by security.

Back to Top

Balls

Wilson supplies more than 4000 dozen tennis balls for use during the tournament.

Six new balls are used for the five minute warm-up and the first seven games and six new balls are provided every nine games thereafter.

Used balls can be purchased for a gold coin donation from the Tennis Cares stand at Garden Square. All proceeds go to the Tennis Cares Community Grants program.

Back to Top

Ballkids

A total of 380 ballkids are involved in AO2017 (from 2500+ applicants).

Recruitment for the Woolworths Ballkid Program at the Australian Open is open year-round at www.tennis.com.au/ballkids.

Online registration takes no more than one minute to complete. Children must be aged between 12 to 15 years on 1 January to be eligible for selection.

Back to Top

Baby change facilities

Are available within male and female toilets located on the western and eastern sides of Rod Laver Arena (near doors 5, 6, 15 and 16).

Back to Top

C

Courts

The Australian Open is played on Plexicushion.

The seating capacity for the following stadiums are:

> Rod Laver Arena (14,570 seats)
> Hisense Arena (9646)
> Margaret Court Arena (7500)
> Show Court Two (3000)
> Show Court Three (3000)

Back to Top

Cloaking

Cloaking is a free service available to patrons at the following locations:

> Rod Laver Arena concourse (near Door 20)
> AO Festival Entrance (information booth)
> Hisense Arena (information counter in south-west corner)
> Garden Square Entrance (accreditation booth)

Back to Top

Children

The Australian Open is a family-friendly event for all ages.

Children aged 3-14 as at 1 January 2017 are entitled to purchase a concession reserved seat ticket.

Children aged two and under as at 1 January 2017 are entitled to enter the events at no charge – however they must not occupy a reserved seat.

Persons aged 15 and over at 1 January 2017 are classified as an adult, unless they hold valid concession identification.

Back to Top

Charity Partners

The following are charity partners of AO2017:

Beyondblue: creates change to protect everyone’s mental health and improve the lives of individuals, families and communities affected by depression, anxiety and suicide.

Cure for MND Foundation: focuses on funding large-scale, collaborative research and improved care for all Australians with MND. With the aim of expediting discoveries of potential treatments for MND sufferers, and ultimately finding a cure.

Kids Tennis Foundation: aims to provide every child in every disadvantaged primary school in Australia with the opportunity to play tennis. It provides tennis coaching for socially and financially disadvantaged children.

Back to Top

Charging stations

There are free mobile phone charging stations, powered by Optus, around the grounds to help guests of the Australian Open stay connected.

Back to Top

Car Parking

Limited parking available each day for families in Melbourne Park’s Eastern Car Park. This must be pre-booked via Ticketek.

Public parking can be found at Yarra Park via Gate 3 and Gate 5.
Gate 7 is reserved for pre-purchased Australian Open Hospitality Ticketing and staff parking.

Parking is also available in and around Melbourne CBD. For location details please contact City of Melbourne on +61 3 9658 9658 or visit melbourne.vic.gov.au.

Disabled car parking (subject to availability), if required, can only be purchased when booking tickets via the following methods:
•             Telephone +61 3 9286 1208 between 9am – 5pm (AEDT) Monday to Friday
•             Or in person at the Ticket Office located at Melbourne Park
A car park voucher will be supplied with your tickets. Lost car park vouchers will not be replaced. A disabled car park sticker is required and must be displayed on the car at all times.

Back to Top

Cameras

As stated in the Ticket Conditions of Sale and Entry, the following are not allowed into Melbourne Park:

> camera tripods
> monopods
> telephoto camera lenses with a focal length capacity
greater than 200 mm
> video cameras
> handy-cams

Appropriate accreditation is required for any filming within the venue.

Back to Top

D

Drop-off zone

A pick-up and drop-off zone is available on Olympic Boulevard outside Hisense Arena.

A time limit applies to this area and will be enforced.

Back to Top

Draws

The official tournament singles draw takes place on Friday 13 January from 10am on the steps of Margaret Court Arena.

Men’s singles: 128 competitors including 16 qualifiers and eight wildcards.
Women’s singles: 128 competitors including 12 qualifiers and eight wildcards.
Men’s doubles: 64 pairs, including up to seven wildcards.
Women’s doubles: 64 pairs, including up to seven wildcards.
Mixed doubles: 32 pairs, including up to eight wildcards.

> Full draws available here

Back to Top

Dress code

Dress up and have fun, you can never have too much colour! Remember it’s hot so wear a hat and keep your tops on, sunburn is never fun. Footwear is required.

Hospitality: collared shirt and tailored pants/shorts for men, smart casual for women. Rubber thongs and singlets are not allowed.

Back to Top

Dates

Qualifying Main draw
Australian Open 2017 11 – 14 January 2017 16 – 29 January 2017
Australian Open 2018 10 -13 January 2018 15 – 28 January 2018
Australian Open 2019 9 – 12 January 2019 14 – 27 January 2019

Back to Top

Drinking water

Water fountains are located around the precinct for the comfort of patrons to refill water bottles at no cost.

Back to Top

E

Extreme Heat Policy

The decision to suspend play for the Extreme Heat Policy is made at the referee’s discretion.

Matches currently in progress will continue until the end of an even number games in that set or completion of tie break, at this point play will be suspended.

Where play has commenced with a roof open (Rod Laver Arena, Margaret Court Arena, Hisense Arena), the match will continue until the completion of an even number of games or tiebreak. The referee may then make the decision to close the roof for the remainder of the match and following matches if the Extreme Heat Policy remains in effect.

A roof will only be closed because of extreme heat if a decision has been made by the referee to suspend the completion or commencement of matches on the outside courts.

Back to Top

Entrances

There are four entrances to the Melbourne Park precinct:

> AO Festival Entrance
> Garden Square Entrance
> Grand Slam Oval Entrance
> Eastern Plaza Entrance (operating from 16 – 23 January)

Only AO Partners and hospitality guests will be able to access Rod Laver Arena Forecourt Entrance.

Back to Top

Electronic review

Hawk-Eye technology, brought to you by Rolex, is used to conduct electronic reviews on disputed line calls on the following courts:

> Rod Laver Arena
> Margaret Court Arena
> Hisense Arena
> Show Court 2
> Show Court 3
> Court 6
> Court 8

The Australian Open adopts a three-plus-one electronic review system. Players receive three incorrect challenges each during a set, with an additional one in the event of a tiebreak.

Back to Top

F

Food and beverage

There is a wide range of food and beverage choices at Australian Open 2017.

For full food and beverage options please refer to AO Event Guide.

Back to Top

First Aid

Five first aid stations operate at:

> Rod Laver Arena concourse (near door 8): Monday 2 January – Wednesday 1 February

> First Aid West (north of Court 11): Monday 16 – Sunday 29 January

> First Aid East (south of Court 20): Monday 16 – Sunday 29 January

> Hisense Arena concourse (near door 1): Monday 16 – Monday 23 January

> AO Festival (lower terrace): Monday 16 – Sunday 29 January

Back to Top

G

Grand Slam Oval

Grand Slam Oval is completely redesigned at AO2017 to make the fan experience on site more entertaining than ever.

The new GSO is split into four areas, each themed to represent the Grand Slams around the world – Paris, London, New York and Melbourne – with food and beverage offerings, partner activations, and styling to match.

ANZ, Jacob’s Creek, Coopers, Blackmore’s, Woolworths, Lavazza, Haagen Dazs, Canadian Club and Coca-Cola have activations on the Oval, each open from doors opening time until 7 pm from 16 -29 January.

Food offerings vary in each area, with local favourites Mamasita and Gazi making an appearance in the Melbourne area for the first time.

For full activation details please refer to AO Event Guide.

Back to Top

Garden Square

A family-friendly area to watch the tennis on the big screen, located in between Melbourne Park Function Centre and Show Court 3.

For full list of activities, food and beverage options in this area please refer to AO Event Guide.

Back to Top

Gates

Gate opening times are:

Wednesday 11 – Friday 13 January  9:30 am
Saturday 14 January 8 am
Monday 16 – Thursday 26 January 10 am
Friday 27 January 2 pm
Saturday 28 January 12 pm
Sunday 29 January 3 pm

 

Back to Top

H

Hospitality

The Australian Open hospitality team is proud to serve up the very best the Australian Open has to offer. Whether you’re looking to entertain your most influential guests or you’re a die-hard tennis fan, you’re sure to find your perfect Grand Slam experience at Melbourne Park this summer.

With flexibility and choice in mind, you now have the opportunity to purchase what you want, where you want, when you want and to tailor your Australian Open experience to suit your unique needs.

Choose between dining in on-site restaurants and hosting guests in private rooms or exclusive spaces. Then decide where you’d like to sit and which sessions you’d like to attend.

Alternatively, choose an all-inclusive bundle which includes stadium seating and access to either a club, lounge or luxury private space. No matter which Australian Open experience you choose, you’re always welcome to add something extra special from our range of unique upgrades. Find out more here.

Back to Top

Hisense Arena

Hisense Arena operates from Monday 16 – Monday 23 January.

It is open to all ticket holders, including ground pass ticket holders.

> Seating map

Back to Top

Hawk-Eye

Hawk-Eye technology, brought to you by Rolex, is used to conduct electronic reviews on disputed line calls on the following courts:

> Rod Laver Arena
> Margaret Court Arena
> Hisense Arena
> Show Court 2
> Show Court 3
> Court 7
> Court 8

The Australian Open adopts a three-plus-one electronic review system. Players receive three incorrect challenges each during a set, with an additional one in the event of a tiebreak.

Back to Top

Hall of Fame

Established in 1993, the Australian Tennis Hall of Fame is one of the highest honours Australian tennis players can receive.

An annual induction is held during the Australian Open each year, unveiling a bronze bust which is then mounted alongside other Hall of Famers in Garden Square.

Beryl Collier (nee Penrose) is the 2017 inductee.

Back to Top

I

Illegal gambling and match fixing

Tennis Australia has a zero tolerance policy on illegal gambling, match-fixing and the communication of sensitive information that may affect the outcome of a match.
All reported instances are investigated.

Back to Top

Information

Seeking information while at Melbourne Park? Accor information booths are located at:

> Rod Laver Arena internal concourse (next to door 20)
> Rod Laver Arena external concourse (near Grand Slam Oval)
> Margaret Court Arena (near door 7)
> Hisense Arena (south-west)
> Garden Square entrance
> Garden Square
> Show Court 2 concourse
> AO Festival

Roaming staff across the precinct are also available to help.

Back to Top

J

Juniors

The Australian Open Junior Championships is one of four junior Grand Slam tournaments on the ITF Juniors 18 and under world circuit. It runs from 21 – 28 January.

Boys’ singles: 64 entrants
Girls’ singles: 64 entrants
Boys’ doubles: 32 pairs
Girls’ doubles: 32 pairs

All ticket holders, including ground pass holders, can enter Rod Laver Arena from 1pm on 28 January for junior singles finals.

Back to Top

K

Kids Tennis Day

Held at Melbourne Park on Saturday 14 January, with gates opening at 8am.

The special lead-up family event features tennis-related activities and exciting kids’ entertainment. Children have the opportunity to participate in ANZ Tennis Hot Shots, using scaled nets, racquets and low-compression balls.

There are also fun activities, face painting, special guests including popular kids characters and top entertainment acts topped off by an exhibition match featuring some of the world’s best players.

Activities run from 8 – 11 am, before the Rod Laver Arena Spectacular from 12 – 1 pm.

Back to Top

L

Lost property

If you are searching for items of lost property please make your way to the Rod Laver Arena information booth (near Door 20).

Any phone queries regarding lost property should be directed to Melbourne & Olympic Parks Reception on +61 (3) 9286 1235.

Personal identification, such as a driver’s licence, is required to collect lost property.

Back to Top

Legends event

The Australian Open 2017 legends event commences on Saturday 21 January.

This is a round-robin exhibition event featuring former champions of the game.

Back to Top

M

Melbourne Park redevelopment

Information on the continued redevelopment of Melbourne Park can be found here.

Back to Top

O

Order of play

The order of play is released late afternoon before each day.

Full order of play can be found here.

Back to Top

Official Partners

MAJOR SPONSOR
KIA

ASSOCIATE SPONSORS
ANZ
Jacob’s Creek
Rolex

OFFICIAL PARTNERS
Accor Hotels
Aperol
Blackmores
Canadian Club
Coopers
CPA Australia
Emirates
Frantelle
Haagen-Dazs
Hisense
IBM
K&L Gates
Lavazza
Mastercard
Medibank
City of Melbourne
Optus
Toshiba
Victoria State Government
Wilson
William Hill
Woolworths
Yonex

Back to Top

P

Public Transport

Trams: All Australian Open ticket holders can enjoy a free tram shuttle service operating on route 70 from the CBD to Rod Laver Arena and Hisense Arena. The service operates until one hour after the end of play each day.

Trains: Richmond, Flinders Street and Jolimont stations are within easy walking distance to Melbourne Park. Access to the venue from Flinders Street is via the signed pedestrian route through Fed Square into the AO Festival at Birrarung Marr. Please note: the last train services depart Finders Street Station from approximately midnight on weeknights.

Night Bus service: Night Bus routes operate all night on weekends. Services departing the CBD mostly run every 30 minutes.

Journey planner: To plan your trip to Melbourne Park, visit ptv.vic.gov.au provided by Public Transport Victoria, call 1800 800 777 or visit ptv.vic.gov.au.

Back to Top

Play Tennis

Tennis is a fun sport that everyone can play – and it’s easy to get started.

Follow this link for further details.

Back to Top

Programs

The Official Program for Australian Open 2017 is priced at $20 inc. GST.

When purchased at Melbourne Park, the Official Program also includes a free copy of the Daily Schedule and Draw (DSD) and the latest edition of Australian Tennis Magazine.

The DSD can also be purchased separately for $2.00 inc. GST.

Official Programs and the DSD’s can be purchased from selling stands positioned at each entrance at Melbourne Park.

The program is also available from the Australian Open Shop and leading newsagencies.

Back to Top

Prohibited items

For the comfort and safety of patrons and players, the following items are NOT allowed into Melbourne Park:

> alcohol
> animals except service animals (e.g. seeing eye dogs)
> any item that could be used as a weapon
> beach balls and other inflatable devices
> bicycles, scooters, skateboards and rollerblades/skates
> camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm
> video cameras and handy cams
> audio recorders
> any equipment, device or instrument capable of recording, distributing and/or transmitting scoring data and other statistical information relating to the AO for any commercial purposes (including sports betting)
> drink and food cans
> chairs and stools
> eskies and hampers
> fireworks
> frisbees
> helium balloons
> glass (including bottles)
> large containers in excess of 1.5 litres
> flags, banners or signs larger than one metre x one metre in size or with handles longer than 50 cm in length
> musical instruments or amplification equipment
> unauthorised promotional, commercial, political, religious or offensive items of whatever nature including clothing, banners, signs, symbols and leaflets or flyers
> laser pointers, distress signals, whistles or loud hailers and dangerous goods

Note: Prams and strollers are not permitted in seated areas.

Back to Top

Prize Money

The tournament prize money for 2017 is a total of AUD $50 million dollars.

Back to Top

Prams

Prams and strollers are not permitted in seating areas.

Limited storage is available at the Hisense Arena information desk.

Back to Top

Practice

An elevated viewing deck (the Emirates Skydeck) over major practice courts allows fans to see the stars of the game warming up.

Super-wall type screens and information towers throughout the Melbourne Park precinct provide details on where and when the stars are practicing.

Back to Top

Pass-outs

Patrons are permitted to leave the venue and return on the same day.

Please scan tickets when exiting to ensure re-entry is permitted.

Back to Top

Parent’s room

A parent’s room, with microwave facilities, is located on the Hisense Arena ground floor (near door 2).

Back to Top

Q

Qualifying

Men’s and women’s singles qualifying runs from Wednesday 11 – Saturday 14 January.

There are 16 qualifying spots for men and 12 qualifying spots for women available.

Entry to Melbourne Park during this period is free.

Back to Top

R

Roof policy

The decision to close the roof rests solely with the tournament referee.

Roofs on Rod Laver Arena, Margaret Court Arena and Hisense Arena can be closed on the event of rain falling or the Extreme Heat Policy being invoked prior to the scheduled start of play.

If play commences with a roof closed, it will remain closed for the entire match.

Back to Top

Radio

Enjoy ball-by-ball commentary of the Australian Open on FM 99.7 within a two-kilometre radius of Melbourne Park.

AO Radio can also be streamed live through AusOpen.com and official apps.

Back to Top

S

Stringers

Yonex are the official stringers of the Australian Open.

Visitors to Melbourne Park can visit the Yonex Stringers’ Hut in Garden Square to watch them in action.

Back to Top

Show Courts

Show Court 2 and Show Court 3 each have a capacity of 3000 patrons.

Any ticket holder can access these courts.

Back to Top

Social Park

Thanks to the enormous success of the ‘Social Shack’ in recent years, fan engagement goes to a whole new level at AO2017.

Cutting-edge social media activations, photo opportunities, mega-screens, and live interviews with world class tennis players and celebrities are just some of the activations fans can expect at this year’s ‘Social Park’.

Spread across three separate sites at Garden Square inside Melbourne Park and the new AO Festival at Birrarung Marr, more fans will have the opportunity to socially engage with the Australian Open than ever before.

Back to Top

Social Media

Engage and interact with the Australian Open on the following social channels:

  • Facebook: /AustralianOpen
  • Twitter: @AustralianOpen and @AOHelp
  • Instagram: @AustralianOpen
  • YouTube: AustralianOpen
  • Snapchat: Australian.Open
  • Periscope: @AustralianOpen
  • Weibo: weibo.com/australianopenchina
  • Wechat: @AustralianOpen

Back to Top

Smoking

Is not permitted within Rod Laver Arena, Hisense Arena, Margaret Court Arena or any of the outside courts.

Designated smoking areas are allocated within the grounds.

Back to Top

Seeds

Seeding is used to separate the top players in a draw so that they will not meet in the early rounds of a tournament.

The top seed is the player deemed by current rankings as the strongest player in the field.

The number one seed and the second seed are placed at opposite ends of the draw so that, if they both keep winning, they will meet in the final round.

Back to Top

Seat Minding Policy

Seats cannot be held for more than three changes of ends.

At Hisense Arena, pass-outs are required and expire after a 30-minute period.

Back to Top

Schedule

All schedules are produced by the Scheduling Committee, comprising the Referee, Tournament Director, representatives from the Grand Slams, ATP Tour, WTA Tour and both local and international TV executives.

The aim is to produce a balanced schedule that is fair to all the players, patrons, as well as what the TV audience at home would like to watch.

Schedules are provisional and the Referee and Tournament Director may change matches at their discretion.

The following day’s schedule is released late afternoon of the day prior. Stay tuned for breaking updates on the official Twitter channel @AustralianOpen #AusOpen.

Daily schedules can be found here.

Back to Top

T

TV coverage and schedules

Tennis Australia produces the host broadcast, which includes all matches across all draws and all 17 match courts – singles, doubles, mixed doubles, juniors, legends and wheelchair (more than 600 matches). This also includes some qualifying matches, and coverage across eight practice courts, a Grand Slam first.

Check with local broadcasters for schedule details.

Back to Top

Trophies

The men’s singles champion receives the Norman Brookes Challenge Cup, named after the late Sir Norman Brookes (1877–1968), a former Australian tennis champion and renowned administrator.

The women’s singles champion receives the Daphne Akhurst Memorial Cup, named after the late Daphne Akhurst (1903-1933), a five-time singles champion.

Back to Top

Transport

Trains: Richmond, Flinders Street and Jolimont stations are within easy walking distance to Melbourne Park. Access to the venue from Flinders Street is via the signed pedestrian route through Fed Square into the AO Festival at Birrarung Marr.
The Night Network will operate on weekends with trains departing hourly all night from Flinders Street Station.
Please note: the last train services depart Finders Street Station from approximately midnight on week nights.

Night Bus service: Night Bus routes operate all night on weekends. Services departing the CBD will mostly run every 30 minutes.

Journey planner: To plan your trip to Melbourne Park, visit ptv.vic.gov.au provided by Public Transport Victoria, call 1800 800 777 or visit ptv.vic.gov.au.

Back to Top

Toilets

There are a range of toilets located throughout Melbourne Park – please refer to the ground maps for further details.

Baby change facilities are located in the following locations:
> Rod Laver Arena (male and female toilets near doors 3, 8, 9 and 13)
> Margaret Court Arena (accessible toilets on level 2)
> Hisense Arena (accessible toilets on concourse).

A parent’s room, with microwave facilities, is located on the Hisense Arena ground floor (near door 2).

Back to Top

Ticket Access

Rod Laver Arena tickets – reserved seating in arena and access to all courts, excluding Margaret Court Arena.

Margaret Court Arena tickets – reserved seating in arena and access to all courts, excluding Rod Laver Arena.

Ground Pass – access to Hisense Arena and all outside courts, but no access to Rod Laver Arena or Margaret Court Arena. Can be upgraded to reserved seating in main arenas at on-site Ticketek box offices.

After Five Ground Pass – access to Hisense Arena and all outside courts after 5pm, but no access to Rod Laver Arena or Margaret Court Arena.

Back to Top

Ticketing

For all ticketing information and to book online, click here.

Call the Australian Open Ticketek number on 1300 888 104 for further details.

Ticketek box offices on-site are at:
> Eastern Plaza
> Hisense Arena
> AO Festival
> Garden Square Entrance
> Rod Laver Arena concourse (near door 1)
> Margaret Court Arena concourse (near Garden Square)

Price information can be found here.

Back to Top

Tennis Cares

Tennis Cares makes a valuable contribution to the community through delivering tennis in the community and using tennis as a vehicle for change.

Visitors to Melbourne Park can support the Tennis Cares Community Grants program by purchasing an AO Ball for a gold coin donation at the Tennis Cares stand in Garden Square.

> Find out more about Tennis Cares

Back to Top

Taxis

A taxi rank is located on Olympic Boulevard, adjacent to Grand Slam Oval. Patrons exiting via Birrarung Marr are advised to use the taxi rank at Flinders Street Station.

Taxi sharing is encouraged during peak periods.

For details please call the Victorian Taxi Association on +61 3 9676 2635.

Ferry and water taxi services: Operate between Southgate and the landing adjacent to Melbourne Park.

For further details, please contact the Parks Victoria hotline on 13 19 63.

Back to Top

Tanderrum Bridge

Opening for Australian Open 2017 as part of the precinct redevelopment, the Tanderrum Bridge is now the main entrance to Melbourne Park.

It connects the precinct with Birrarung Marr.

Back to Top

W

Weather

Please arrive at Melbourne Park prepared for the weather.

In cases of extreme heat, wear a hat, use sunscreen and remain hydrated throughout the day. Water fountains are provided around Melbourne Park for the benefit of patrons.

Back to Top

Wildcards

A wildcard is a player whose world ranking is not high enough to qualify automatically for the Australian Open, however they are accepted into the main draw at the discretion of a selection panel.

The Australian Open Wilcard Play-off provides Australia’s best players the opportunity to win a wildcard into the Australian Open.

The Australian Open Asia-Pacific Wildcard Play-off provides the best players from the Asia-Pacific region with the opportunity to win a wildcard into the Australian Open.

Tennis Australia also has a reciprocal arrangement with the French Tennis Federation and USTA, offering exchanges in French Open and US Open wildcards.

Back to Top

Wi-Fi

Free Wi-Fi is provided throughout the Australian Open 2017 precinct.

To gain access: Connect to AO_PUBLIC_WiFi and open up a browser to register.

Back to Top

Water

Water fountains are located around the Melbourne Park site for the comfort of patrons.

Back to Top